Returns and Refunds

Need help? Contact customer services on +44(0)2030868619

Belstaff Returns Policy


Complimentary returns are offered on all online purchases.

All returned merchandise must retain all of its original packaging and security tags. We are unable to accept your goods back without the security tag. We do not accept worn, used, altered or damaged merchandise.

You must have the original commercial invoice that you received with your order.

It is not currently possible to return an online order to a Belstaff store.


ONLINE EXCHANGES

We are pleased to be able to offer exchanges for your online order.

If your item(s) is unsuitable and you require an exchange of a different size, please log into your account where you can select the item you wish to exchange and we will be happy to have this arranged. If you have any questions, please email our customer services team who will be happy to help.

If you have yet to create an account, you can do so by registering here.

HOW TO RETURN

There are several ways that you can ensure that your return reaches our warehouse:
1. Tick the appropriate reason for returns.
2. Carefully pack your returns including this commercial returns note.
3. Choose one of the two options below.

COLLECTION

1. To arrange your free returns collection service, please contact local DHL service point and quote the airway bill on the pre-paid label. You can find their contact details link here

2. Attach the pre-printed returns label to the outside of the box and leave the parcel open for the driver to inspect. (If you’re missing a return label, just get in touch with us and we’ll quickly take care of getting one to you).

DROP OFF

1. Find your nearest DHL drop off point link here
2.Attach the pre-printed returns label to the outside of the box. (Make sure to cover up or remove the original delivery barcode if you are using the original box.)
3. Drop your order off and keep your proof of return for peace of mind or in the event we need to reference it (DHL account number 966455902).
4. If you have any questions please do not hesitate to contact our dedicated customer service team who will be happy to help.

If you require any further assistance please get in touch.

E-mail customerserviceeu@belstaff.com
Phone 0203 086 8619
Need help? Contact customer services on +44(0)2030868619