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All orders require a returns authorisation number (RAN) which will be provided by our customer service team. Please have your order number and receipt ready.
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Requesting a Return
Step 1For each order you wish to return, complete the following details on the returns form provided with your order:
Detach the returns slip at the bottom of the despatch note and enclose it inside your parcel, making sure your parcel is securely packaged.
Contact us to arrange a complimentary courier collection; we cannot accept liability for any items that are not returned via our courier service.
Hand the original commercial invoice that arrived with your order to the courier collection driver who collects your parcel. Without this invoice, we cannot guarantee that additional duties will not be charged.
Keep your courier collection record safe as we cannot be held liable for returns which are lost or damaged in transit without this. If you have any questions please do not hesitate to contact our dedicated customer care team who will be happy to help.
Receipt of your Return
Your order will be refunded within 14 days of receipt into our UK Distribution Centre. Please note that the original shipping charge is non-refundable.
All refunds will be processed back onto the original payment method. If there is a problem with your return the customer care team will contact you directly by telephone, if you have provided these details, or via email.
Once your refund has been processed you will receive email notification confirming the details of your return.
If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be slightly higher or lower than the original price paid.